Welcome to your new Partner Portal! We’re excited to introduce a simpler, more convenient way for you to stay connected to the mission of Somebody Cares and manage your partnership anytime.
Below are answers to common questions to help make this transition smooth and easy.
1. What is the Somebody Cares Partner Portal?
The Partner Portal is your secure, personal account where you can:
- View your giving history
- Manage your recurring gifts
- Update your contact and payment information
It’s designed to serve you better and give you greater visibility into your impact.
You can access your Partner Portal anytime using the link provided in your email invitation or through our website.
2. Why is Somebody Cares making this change?
We are transitioning to GiveCloud, a modern giving platform, to:
- Improve your overall giving experience
- Provide easier access to your records
- Strengthen security and reliability
- Better steward the resources entrusted to us
This upgrade allows us to serve you more effectively as a valued partner.
3. Am I required to create a Partner Portal account in order to make a donation?
No.
You can continue giving as you have been. However, to take full advantage of the new Partner Portal, you will want to create an account by either setting a password the next time you give or by following the instructions in our email invitation to activate your profile.
Once you do, you’ll be able to access your account, manage your giving, and view your giving history anytime.
If you receive the invitation email, simply follow the link provided to set your password and access your account.
Each Partner Profile is connected to a specific email address.
4. Can I use the same profile for both personal and business giving?
No—your Partner Profile is tied to a single email address.
To keep personal and business giving separate, you will need to use a different email address for each.
For example:
- Personal gifts → personal email address
- Business or organizational gifts → business email address
This helps ensure that:
- Giving records remain accurate and clearly separated
- Tax receipts are properly organized
- Each profile reflects the correct donor information
If you’re unsure which email to use or need help organizing your giving, we’re happy to assist you.
5. I already give monthly—do I need to do anything?
In most cases, no action is needed.
Your recurring gift will continue as scheduled.
If any updates are required, we will clearly communicate next steps to you.
You will also be able to manage or update your recurring gift anytime through your Partner Portal once your account is activated.
6. Will my past giving history be available?
Yes.
Your giving history and receipts will be available in the new portal. If you need help locating anything, we are happy to assist you.
7. Are my personal data and payment information secure?
Yes.
GiveCloud uses industry-leading security measures, including encrypted transactions and secure data storage, to protect your information.
We are committed to stewarding your trust with the highest level of care and integrity.
8. Will the giving page link change?
Yes.
As part of this transition, our online giving page URL will be updated.
You can always access the correct and most up-to-date giving page through the Donate button on our website, and we will share the new link with you.
9. Can I still give the same ways as before?
Yes.
You can continue giving through several primary methods:
Online Giving
- Credit/debit card
- Bank transfer (ACH)
Direct & Digital Giving
- Zelle
- Venmo
Mail & Traditional Giving
- Checks by mail
- Donor-Advised Funds (DAFs)
- Employer matching gifts
Non-Cash & Asset-Based Giving
- Cryptocurrency
- Stocks or other appreciated assets
- Real estate or other property gifts
The new platform simply enhances your online giving experience and makes it easier to access your giving information anytime.
10. How do I change my contact information?
The easiest way is through your Partner Portal.
Simply log in to your account, go to My Profile, and update your address and contact details anytime.
If you are logged in while making a donation, you can also select “Update my profile with this address” at checkout. This helps keep your profile and our records current.
11. What if I need help or have questions?
We’re here for you.
If you need assistance:
- Reply to any of our emails
- Call our office at (713) 621-1498
- We can walk you through the portal step-by-step
We’re here to make this as simple and smooth as possible for you.
A Final Word of Thanks
This transition is about serving you well.
As a vital part of The NET That WORKS, your generosity helps make possible the work of:
- Strengthening leaders
- Bringing hope in times of crisis
- Impacting lives across communities and nations
This new system helps ensure your partnership is simple, secure, and impactful. We encourage you to activate your Partner Portal and take advantage of the convenience and visibility it provides.
Thank you for being a trusted partner in this mission.
Together, we can show the world that Somebody Cares.
The Somebody Cares Team
P.S. Have questions, need prayer, or would like assistance? Simply call our office at (713) 621-1498. We are always glad to help.